Ask us anything.
Here's most of it.
Including the money one, which we've put first because that's what everybody scrolls for.
What does it cost?
One price per child. It covers every usable frame of them from the day, at full resolution, in colour and in black and white. There's no bigger pack to buy and nothing held back. Prints are available separately and completely optional.
Can we choose the colour?
Kind of. We choose based on what suits the child, but the preschoolers absolutely have opinions and we almost always go with theirs. If you have a strong preference, tell your centre and we'll make a note.
What if my child was away?
We come back, free, usually within a fortnight. Nobody's charged for a photo that wasn't taken.
How long do I have to order?
Twelve months. No reminder emails, no countdown, no expiry warnings.
What should they wear?
Anything they like, honestly. Bold is good, patterns are fine, and if they insist on the dinosaur shirt for the fourth week running then that's the shirt they'll remember. We'll pick a background that works with whatever turns up.
How does consent work?
Your centre gives us its consent list and we go through it name by name with the nominated supervisor before we set up. If we can't confirm a child, we don't photograph them and we sort it out before the return visit. We'd much rather miss someone than get this wrong.
Are you all checked?
All three of us hold current NSW Working With Children Checks. Card numbers and expiry dates go to your centre in writing before we come, with our insurance certificates.
Do you pay centres a commission?
No. It would come straight out of what families pay, and we'd rather be chosen because the photos are good.
Do you do schools?
No, just early learning. Schools need a speed we can't do without becoming a completely different business.
Where are the photos kept?
On Australian servers, encrypted. We hold them five years so you can re-download, then delete them.
What if I don't like them?
Tell us and we'll refund you. No form, no interrogation.